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Fiduciaries & professional services
Sorting client emails, extracting accounting documents, answering recurring VAT/OASI questions, the data-entry load that swamps Lausanne fiduciaries during year-end close.
HeyPapaya
HeyPapaya
HeyPapaya is an AI agent agency based in Lausanne, at Avenue de France 54. We build AI chatbots, voice agents and automations for SMEs in the canton of Vaud, in your language, nFADP-compliant, and in production in 2 to 4 weeks. We come to you on-site, not by video call from the other end of Europe.
Our offices are in Lausanne, at Avenue de France 54 (1004), a stone's throw from the Flon and the train station. In practice, that means we come and sit down with you, at the Vallée de la Jeunesse, in Renens, Morges or Yverdon, to look at your real workflows before proposing anything. No abstract spec sheet: we observe how your team actually works.
HeyPapaya was founded by Gaetan Rieben and Lucas Jones, right here. The canton of Vaud has a dense and varied SME fabric, and each sector has its own friction points. We know the tools you already use, Bexio, Abacus, Klara, Infomaniak, and we plug agents into them rather than forcing a new platform on you.
Vaud is a rare mix: an innovation hub around EPFL and UNIL, precision industry in the Broye and the Nord vaudois, healthcare, hospitality along the Lake Geneva arc, and a dense network of professional services. We tailor the agents to each.
Sorting client emails, extracting accounting documents, answering recurring VAT/OASI questions, the data-entry load that swamps Lausanne fiduciaries during year-end close.
A voice agent that answers for local practices and clinics, books and reschedules appointments, screens for emergencies, without swamping the front desk at peak times.
Automating quote requests, order tracking and technical data sheets for the industrial SMEs of the Nord vaudois and the Broye.
A multilingual chatbot for lakeside hotels: bookings, FAQs, concierge service, in FR · DE · IT · EN, 24/7, for an international clientele.
Internal copilots and bespoke automations for start-ups and spin-offs in the EPFL/Biopôle ecosystem that want to scale without inflating headcount.
Qualifying rental enquiries, booking viewing appointments and answering tenants for property managers across greater Lausanne.
Take a fiduciary firm of a dozen staff near Place de la Riponne. During year-end close, its front desk spends hours sorting client emails and answering the same questions about VAT deadlines and missing documents. We plug in an agent that reads every incoming message, files it by client, automatically extracts supporting documents and answers standard questions directly, escalating to an accountant only when needed. Target outcome: several hours returned each week, exactly when they matter most, and zero forgotten follow-ups. Not a demo, an agent wired into Bexio and their inbox, measured on the time actually saved.
Swiss or EU hosting by default, masking of personal data before it leaves your environment, clear retention windows and a signed DPA. nFADP and GDPR compliance isn't an option bolted on at the end, it shapes the way we build every agent for Vaud SMEs.
Book a 30-minute call. We can also drop by your offices, in Lausanne or elsewhere in the canton. You leave with three concrete agent ideas, ranked by ROI.