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Cut 40% of operating costs
Replace the slow, repetitive back-office tasks with agents that work in seconds, not hours.
HeyPapaya
HeyPapaya
HeyPapaya designs, deploys and operates end-to-end chatbots, voice agents and automations for Swiss SMEs. We turn the repetitive work that drains your teams into reliable systems that answer customers, qualify leads and move data. 24/7, in three languages.
Built on the stack you already use
Most AI projects end up in a notebook. We ship agents your teams use on Monday morning, and we stay accountable for the numbers.
Replace the slow, repetitive back-office tasks with agents that work in seconds, not hours.
Your front-line teams stop forwarding emails, copying data and chasing replies. Agents close the loop.
Your customers get an instant, consistent answer in English, French or German, any hour, on every channel.
Voice and chat agents qualify, book meetings and hand off to your sales team only when a human is actually needed.
Structured prompts, automated evals, human review. Every agent ships with a measurable quality bar.
Hosting in Switzerland or the EU, personal data masking, clear retention rules. Designed for the FADP from day one.
From strategy to execution: we assess your maturity, map the roadmap, then build the agents and the change management so your teams actually adopt them.
Before you build: know where you stand, and map the roadmap to get there.
Conversational, multilingual, and able to act — not just answer.
Pick up on the first ring, talk like a real teammate.
Quietly, every minute, on the tools you already use.
A short, low-risk engagement, designed for SMEs. No six-month slide deck, no research project.
A workshop with your team. We map your workflows, identify the 3 highest-leverage agent opportunities, and put a number on each.
Fixed price, fixed schedule, target metric in writing. If we don't hit it, we keep going until we do.
We design the agent, wire it into your stack (CRM, calendar, helpdesk, telephony), and run evals on it before anyone sees it.
Quiet launch on a small slice of traffic, daily monitoring, weekly tuning. Your team learns the agent; the agent learns your team.
We open the gates, train your champions and ship a clean dashboard so you see exactly what the agent did this week.
Monthly review, prompt and tool updates, new use cases. Agents that stay sharp instead of decaying in production.
Most companies choose between a freelancer who disappears, an agency that over-bills, or a generic SaaS that doesn't fit. We want to be a fourth option.
A few workflows we turned into agents recently. Click an industry to see the matching case. Names anonymised on request.
Three sites, one shared front desk, ~20% of inbound calls dropped at peak hours. We deployed an AI voice receptionist that triages, books inside their software and sends an SMS confirmation to the patient.
Sales were spending half their week turning RFQs into quotes. An automation reads the email, extracts the specs, prices from the ERP and drafts a ready-to-validate quote in under a minute.
An 8-person firm drowning in invoice follow-ups and expense classification in Bexio. An automation reads each new entry, applies the right account, triggers reminders to late clients and summarises a weekly recap for the partners.
4-star property in Valais, front desk closed in the evening, lots of international calls lost in high season. We deployed a four-language AI voice agent (FR/DE/EN/IT) that handles availability, books straight into the PMS and sends an email confirmation.
Multidisciplinary Lausanne practice, ~80 inbound enquiries a month spread across 6 partners. A chatbot guides the prospect, identifies the area (mandate, divorce, real estate, employment), collects the key documents and routes the file to the right partner with a ready-to-read summary.
Brokerage with around thirty active listings, 24/7 inbound enquiries on listings often lost by the next morning. A chatbot replies instantly, qualifies budget and timing, schedules a viewing in the broker's calendar and pushes the full file into the CRM.
12-person firm, ~30% of LAMal (basic health insurance) calls lost during the year-end cancellation window. A multilingual AI voice agent qualifies the request (cancellation, comparison, simple question), pulls the current coverage from their book-of-business system and books a meeting with the right broker.
“HeyPapaya turned a six-month roadmap into a three-week pilot. The voice agent was answering real patients before we'd finished recruiting our second receptionist.”
“We were drowning in RFQs. Now our sales team reviews drafts instead of writing them. It's the first AI project that actually moved our P&L.”
“They speak our three languages, understand Swiss compliance, and ship. That combination is rare.”
“The chatbot deflects the 60% of boring tickets and routes the rest to the right person in seconds. My support team finally stopped quitting.”
“What I appreciated most: they turned down one of our use cases because the numbers didn't work. That's how I knew the ones they kept would.”
“Their pilot was running with real customers in 18 days. We'd been quoted 4 months elsewhere for less.”
20 questions, 5 minutes. Get your AI maturity index across 7 dimensions, your capability profile and a prioritized roadmap — for free.
Take the assessment · 5 minHeyPapaya is led and run by its founders. No middlemen: you talk to the people who build.
Co-Founder · AI Engineer
AI engineer trained in the United States. Several years as a consultant for Swiss SMEs across every sector. He knows operational processes inside out, and exactly where AI can transform them.
LinkedInCo-Founder · AI Consultant
Over 10 years in sales, customer relations and business development. He has worked with SMEs and international groups to improve customer experience and roll out innovative solutions. He excels at understanding business stakes, building trust-based relationships and tailoring AI solutions to real operational needs.
LinkedInEvery engagement starts with a free audit. We send you a fixed quote in writing, based on the real scope, before any work begins. The numbers below are starting points, not the final invoice.
One agent, one workflow.
then from CHF 100 / month
A small AI team for your SME.
then from CHF 500 / month
Department-wide deployment.
Priced to scope
How the quote works: the audit takes about 60 minutes and ends with a fixed quote covering scope, schedule and target metric. Complex projects (regulated industries, custom telephony, deep ERP integrations) sit at the top of the range; simple ones at the bottom. Third-party usage (LLM, telephony, infrastructure) is billed at cost on your invoice. All prices are exclusive of VAT.
Most engagements ship a first working agent in 2 to 4 weeks. The audit happens in the first few days, the build runs in parallel with integrations, and the pilot starts on a small slice of real traffic before full rollout.
You pay third-party usage at cost: LLM tokens, voice minutes, telephony, infrastructure. For a typical SME this lands between CHF 100 and CHF 800 per month per agent. We help you keep it predictable with caching, model routing and budgets.
By default we use Swiss and EU regions for hosting, mask personal data before it leaves your environment, and sign a DPA with clear retention windows. You remain the controller; we act as processor.
No. We work alongside them. We bring expertise in AI agents, evals and prompt engineering; your team keeps ownership of the product and the customer relationship. Most of our work plugs into systems your developers already maintain.
The audit is free and ends with a yes/no recommendation. If we don't see at least 5× ROI on a use case, we'll say so, and we'll walk away from it. We'd rather lose a project than ship an agent that doesn't move a number.
Yes — we operate in English, French and German, and ship agents that handle FR, DE, IT and EN natively. Our team is based in French-speaking Switzerland.
Book a 30-minute call. We'll look at your workflows together and you'll leave with three concrete agent ideas, ranked by ROI. Whether you build with us or not.
or email us: gaetan.rieben@heypapaya.ch